Shipping & Delivery

Destinations and delivery options

We deliver to destinations for which the store currently has an active shipping option. The country selector and checkout show the destinations available at the time you order. If your destination is not listed, we cannot currently confirm delivery there; please contact us before placing an order.

Shipping price and estimated delivery

Shipping methods, charges, free-delivery thresholds and estimated delivery windows depend on the destination, basket, weight and active shipping settings. Review the exact method, shipping charge, taxes and total before authorizing payment. The current checkout is still being improved to provide a complete shipping-method choice and final-price summary; if any of these details are missing for your order, pause checkout and contact us to confirm them before paying.

Order processing and tracking

1. After checkout, your payment is verified by the payment provider and an order confirmation is sent to your order email.
2. We prepare the order for dispatch. An order is not considered shipped until it has been handed to the carrier.
3. Where the carrier supplies tracking details, we send them with the shipment update. You can also use Track your order.

Carrier estimates are not guaranteed delivery appointments. If an order is delayed or tracking does not update, contact us with your order number so we can investigate.

Delivery address and receiving your parcel

Check the recipient name, street, house number, postcode and country carefully before paying. Contact us promptly if you notice an error; changes may not be possible after dispatch. Please follow the carrier’s instructions for missed delivery or collection. We remain your point of contact if a parcel is lost, damaged or marked delivered but has not reached you.

Damaged or incomplete delivery

Keep the packaging and take clear photographs if the parcel or product arrives damaged. Contact support as soon as practical with your order number, a description and photographs. Do not dispose of the item or packaging until we advise you.