Frequently asked questions.

Delivery estimates depend on the active carrier, destination and order. The current checkout is being improved to show a complete method and final-price summary. If delivery timing or charges are missing, pause and contact support before paying.

Use the return request option in your order page where available, or contact support with the order number, item and quantity. Wait for instructions and the confirmed return address before sending anything.

For most consumer online purchases, the period is 14 days from the day after receipt. Send a clear withdrawal notice within the period and keep a copy. The current site is still completing its dedicated online cancellation control; see Returns & Refunds for details and statutory exceptions.

We deliver to the countries that currently have an active delivery option. Choose your country in the store or checkout; if it is not listed, contact us before ordering.

The available methods, carrier, shipping charge, free-delivery threshold (if any) and estimated delivery window depend on your basket and destination. Review these details before payment; if any are missing from your checkout, pause and contact support to confirm them.

Open Track your order and enter the order number and the email address used at checkout. If the carrier has supplied tracking, the shipment update will include it. Registered customers can open the order from their account.

Contact us as soon as possible with your order number. We will check whether the parcel has been prepared or handed to the carrier; an address change may no longer be possible after dispatch.

Contact us with the order number and tracking status. For damage, keep the parcel and packaging and include clear photos. We will investigate with the carrier and explain the next step.

Methods vary by country and provider availability. The checkout page shows the methods that can be used for your current order.

The payment provider processes card details. ZOYA receives payment status and transaction references needed to manage the order; do not send full card numbers or security codes to customer support.

Check your email spam folder and payment app first. Then use Track your order or contact us with the payment time and email used at checkout. Avoid placing a duplicate order until we have checked the payment status.

No. You can use guest checkout. A registered account lets you view order history, manage saved addresses and keep a wishlist across sign-ins.

Open the product page and review its product information, ingredients, usage and warnings where those details have been supplied. Always check the physical packaging before use.

We can help locate product information, but product descriptions are not medical advice. For allergies, a medical condition or uncertainty about suitability, consult a qualified healthcare professional or the manufacturer.

Availability can change. An unavailable product cannot be added to a paid order; check the product page later or contact us to ask whether further information is available.

Use the return option in your guest order page or registered account where available, or contact us with your order number, item, quantity and request. Wait for return instructions and the confirmed return address before sending goods.

The right of withdrawal has legal exceptions for certain sealed hygiene goods after a seal is broken. Whether an exception applies depends on the product and the information supplied before purchase. Faulty-product rights are separate. Contact us if unsure.

Use Cookie settings in the website footer to review or change optional consent choices. Necessary storage supports core functions such as security and session handling.

Contact us with the email address associated with your account or order and say whether you are requesting access, correction, deletion or withdrawal of marketing consent. We may ask you to verify your identity.